Satisfaction with Online Learning: A Comparative Descriptive Study
A 3rd party provider approached university faculty and administration to develop an on-line program for the Master’s degree in educational administration and leadership. While the monetary benefits of an online delivery were attractive, the institution rested its final decision on the instructional merits of the plan. The faculty used a 3rd party provider for technical expertise, design, and student support for the program. A descriptive study was conducted to determine to what degree students were satisfied with the online program and their degree of satisfaction in comparison to on-ground courses. Results indicated that students in the online program were satisfied with the courses; however, they noted valuable concerns to be addressed. Implications of these findings are discussed.