Satisfaction with Online Learning: A Comparative Descriptive Study

Virginia Roach
Linda Lemasters
The George Washington University


A 3rd party provider approached university faculty and administration to develop an on-line program for the Master’s degree in educational administration and leadership. While the monetary benefits of an online delivery were attractive, the institution rested its final decision on the instructional merits of the plan. The faculty used a 3rd party provider for technical expertise, design, and student support for the program. A descriptive study was conducted to determine to what degree students were satisfied with the online program and their degree of satisfaction in comparison to on-ground courses. Results indicated that students in the online program were satisfied with the courses; however, they noted valuable concerns to be addressed. Implications of these findings are discussed.

About the Author(s)...

Linda K. Lemasters has an Ed.D. and CAGS from Virginia Polytechnic Institute and State University and an EdS and MSA from The George Washington University. Dr. Lemasters is currently an assistant professor of educational administration and leadership in the Graduate School of Education and Human Development with The George Washington University. She recently collaborated with Glen Earthman on the textbook, School Maintenance & Renovation: Administrator Policies, Practices, and Economics and is editor of the 2007 Yearbook for the National Council of Professors of Educational Administration. She may be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it..

Virginia Roach has an Ed.D. from Teachers College, Columbia University and MAS from The Johns Hopkins University. Dr. Roach is currently the Chair of the Department of Educational Leadership and Associate Professor of Educational Administration at The George Washington University. Her research interests include enhancing administrator preparation programs, school administrator and teacher development, and administrative supports for students with disabilities in the general education program. She may be contacted at This email address is being protected from spambots. You need JavaScript enabled to view it..

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